Finance Minister Purbaya Yudhi Sadewa has announced a key initiative to improve Indonesia’s business ecosystem with the launch of a new Business Complaint Service designed to help companies address operational disruptions. The government aims to strengthen Indonesia’s investment climate by offering direct channels for reporting issues that hinder growth. Minister Purbaya announced the plan during a Working Meeting with Commission XI of the House of Representatives in Jakarta, underscoring the urgency of creating a more supportive environment for investors.
Purbaya’s Push to Strengthen Investor Confidence
Finance Minister Purbaya highlighted the need to reinforce investor confidence as Indonesia targets a stronger economic performance. He stated the government’s commitment to creating a smooth business environment through practical and targeted reforms. According to him, the initiative responds to recurring issues that investors encounter on the ground. These issues often persist despite efficient bureaucratic procedures.
During the meeting, Purbaya emphasized the importance of closing the gap between policy design and real-world implementation. He noted that many business operators still struggle with unexpected hurdles in their daily operations. He explained that the new complaint service aims to provide a concrete solution to these challenges. “Starting next week, we will open a special complaint service for business operators who face disruptions across Indonesia,” said Purbaya. The government intends to address each complaint quickly to ensure smoother business processes for both local and foreign investors.
How the Business Complaint Service Will Resolve Key Barriers
The Business Complaint Service will offer business operators a structured mechanism to report disruptions, including regulatory delays and operational obstacles. This platform enables the government to identify real-time issues and take immediate action. Minister Purbaya explained that hearings for each case will begin the following week. This timeline demonstrates the government’s commitment to rapid intervention.
The service includes coordination across designated working groups. Working Group II will monitor implementation and identify bottlenecks within existing regulations. When the team discovers regulatory barriers, it will escalate them to Working Group III. Purbaya stated, “There will also be Working Group III if a regulation is involved. If Working Group II finds regulatory bottlenecks, the regulation will be forwarded to Working Group III.” This system ensures clear oversight and efficient follow-up.
The government expects the service to address issues at the operational level with precision. The initiative reflects a proactive shift toward direct engagement with business operators. Through rapid case hearings and proactive handling, the government aims to increase investor trust and reduce the friction that frequently slows business expansion.
Streamlined Regulations Through the Business Complaint Service
The new service will also help the government streamline regulations. Minister Purbaya revealed plans to handle seven to eight cases every Monday or Tuesday. This consistent schedule supports effective monitoring and promotes administrative accountability. By addressing regulatory issues systematically, the government hopes to improve coordination among relevant agencies.
Authorities will review each case carefully to determine the root causes of business disruptions. They aim to reduce inconsistencies between national policy and field-level implementation. The process also helps the government uncover regulations that need revision. Working Group III will then revise problematic policies to ensure smoother operational standards.
This strategic cycle of reporting, analysis, and follow-up positions the Business Complaint Service as a critical tool for national reform. It brings together regulatory teams, policymakers, and business stakeholders in a unified structure. The government’s consistent focus on regulatory clarity ensures a better foundation for future investments.
What This Means for Indonesia’s Economic Outlook
Looking ahead, Minister Purbaya expects the initiative to generate measurable improvements within a year. He stressed the importance of maintaining fiscal resilience and consumer purchasing power to sustain economic momentum. These factors help preserve investor optimism and create more growth opportunities.
The Business Complaint Service supports Indonesia’s broader economic agenda by creating a more transparent and predictable business environment. Businesses can expect faster processes, clearer regulations, and more responsive government action. Through these improvements, the government hopes to stimulate long-term investment and strengthen economic growth.
Stronger Foundations for Investment Growth
The Business Complaint Service marks a significant milestone in Indonesia’s efforts to create a more efficient and investor-friendly business landscape. The government’s focus on transparency, quick response times, and regulatory refinement highlights its commitment to sustainable growth. As these reforms take effect, investors may gain greater confidence in Indonesia’s economic direction, supporting a more dynamic and resilient future.
Source: merdeka.com
Image: ANTARA FOTO/Muhammad Iqbal/tom.
